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We've written 2 articles about customer service
Customer Satisfaction Isn’t a Short-Term Play
There’s little disputing that customer satisfaction is critical to brand growth. In fact, when you look Interbrand’s top 10 list of brands that are consumer-facing and compare them with the University of Michigan’s American Customer Satisfaction Index’s benchmarks, nine of them beat the industry average, and they consistently come in at the top of their respective industries. Read More
There’s More to it than Customer Service
I was reading through some of the links Neil Perkin included in his best posts of the year and I couldn’t not respond to this statement from The Web is a Customer Service Medium: That is the point that I am trying to make. Read More