We've written 25 articles about culture

How We Make Customers Part of Our Fabric

If you’ve watched business movies from the 80’s, you know that when a deal is won someone needs to hit that gong. Read More

Customer Satisfaction Isn’t a Short-Term Play

There’s little disputing that customer satisfaction is critical to brand growth. In fact, when you look Interbrand’s top 10 list of brands that are consumer-facing and compare them with the University of Michigan’s American Customer Satisfaction Index’s benchmarks, nine of them beat the industry average, and they consistently come in at the top of their respective industries. Read More

How Our Startup Launched a New Office and Scaled Culture

Today is Percolate’s 1,889th day. Not only has our product, staff, and client list grown, but our physical presence has, too.  Read More

The Seven Qualities of World-Class SaaS Companies

For nearly ten years prior to joining the product team at Percolate, I was at Workday. Read More

On Grit and Commitment

There’s an adage, “Talent will out.” It suggests that achievement follows naturally from ability. Read More

Work Culture: The Inward Elements of a Brand

We’ve stated before that when we at Percolate use the word “brand,” we define it as the sum total of interactions an organization has with its community. Read More

Why Percolate Eats Together Every Day

“To eat is a necessity, but to eat intelligently is an art,” said the 17th-century writer François de La Rochefoucauld. Read More

Why You Turn Up

Recruiters, candidates, peers, friends, family, strangers, even the receptionist at my dog’s vet often ask me, “Why Percolate?” I wrote this for them: You turn up because of the people around you. Read More

The Structure and Measurement of Innovation

How do the best companies grow? They innovate, then build market share and memory structures to reinforce it. Read More

Hack Day 2015: How We Scale Culture and Internal Tools

Yesterday we held our semi-annual hack day (re: internal hackathon). If the day made one thing clear, it’s that a collaborative, innovation-driven culture is very, very important to us. Read More

Our Values

Updated November 16, 2016. We believe the only way to scale out Percolate is to distribute decision making out to the edges. Read More

On Responsiveness, Praise and Passion

Recently Percolate found itself among some highly esteemed companies, when Undercurrent, an organizational design, strategy and management consulting firm, recognized our company by selecting us for its list of the Twenty Most Responsive Companies of 2014. Read More