If you work at a global organization, you’re probably tired of hearing the phrase “digital transformation.” We all want to go digital – but for many companies, there’s a missing link between choosing the right technology and capturing the long-term benefits of digitization. In many ways, thoughtful and successful implementation is that missing link. But managing a software implementation – especially on a global scale – can be challenging. Here are our five steps to help you realize the potential of your technology investment, and go digital long term:

Step 1: Make Sure You’re Covered Post-Purchase

There’s a lot to consider when investing in a new piece of software for your business – features, price, user experience. But it is important to also investigate the post-sale services offered by the vendor, including their implementation methodology and resources. Remember: no matter how great the software, if your team doesn’t know how to use it, it’s money down the drain.

Step 2: Define Your Team Leaders

Once you’ve made your purchase, be thoughtful and explicit in communicating who the project’s key stakeholders and leaders are. From our work leading implementations with enterprise brands, we recommend that every project have two primary managers:

The Executive Sponsor, who:

  • Owns the strategic and economic success of the project
  • Aligns the implementation goals with overall company objectives
  • Drives long-term ROI, advocating for buy-in across the executive suite
  • Structures departmental processes to support on-going adoption

The Project Manager, who is appointed by the Executive Sponsor to:

  • Own the day-to-day success of the project
  • Manage the vendor relationship
  • Keep the project on time, within scope, and on budget
  • Communicate change and deliver training

Global organizations will need to ensure that all change management is localized in order to be effective across regions.  

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