Monday marked a day that many who live on the internet have had on their calendars for months, Community Manager Appreciation Day.
It’s the little things that make a community manager’s job worthwhile and on the fourth Monday of January 2013, those little things transformed into a flowing river of appreciation if you followed the Twitter hashtag #CMAD.
Percolate celebrated community managers by hosting #SPEAKEASY #CMAD. A mix of brands, platforms and agencies presented their learnings on community building and social to a room full of eager community managers.
If you weren’t able to join us or want to review the presentations once more, we’ve archived the slides below with links and brief descriptions of the presenters and their presentations.
Noah Brier, Percolate co-founder, presented the Evolution of Social Content.
Summary: The endless information ‘stream’ which has proliferated across social channels means that no one thing defines a brand anymore. Social platforms are mirrors reflecting consumer attention in real time, and good content lives at the intersection of brand message and cultural relevance.
Keith Cowing from LinkedIn presented marketing solutions for brands on the LinkedIn platform.
Summary: LinkedIn has evolved from being “who I am at work” to a much broader personalized professional content source. In fact, LinkedIn content creates five times the activity that job postings do. LinkedIn’s newest features, like LinkedIn Today, Groups, Slideshare and Network Updates, all aim at bringing the platform towards recognition as a community for professional content.
Tyler Fonda, Strategy Director at Gotham Inc., presented on the learnings of Denny’s social strategy “Cats and Babies.”
Summary: To create content, community managers and all social publishers need to optimize through experimentation: the risk is simply too low not to (no one will view the content). Gotham was able to experiment with content creation for its client, Denny’s, by creating memes around cats and babies. Here, and on other campaigns, Gotham has successfully used memes as trojan horses for getting into people’s facebook feeds.
Danielle Strle of Tumblr presented “why Tumblr should be your brand’s social hub”.
Summary: Tumblr is a special platform because brands can post anything they want and customize the look and feel. Many brands are seeing unmatched longevity and engagement around their content on Tumblr and the best examples of brands using the platform are available at http://brands.tumblr.com/.
Adam Sandler of American Express presented on how they’re building a community from scratch.
Summary: While a community is united around a certain shared interest, a social network is defined by shared existing relationships. The purpose of Amex’s OPEN Forum was to create a community of thought-leaders to drive “engagement, endorsement, and loyalty” around topics relevant to small businesses and entrepreneurs.
Jon Lombardo of GE presented on “How General Electric became a content company”.
Summary: GE has fascinating social content across virtually all the platforms and they achieved this by knowing their context, thinking about why people share and letting go of the brand (kind of). The result has been increased engagement and content creation across all their social presences.
Jennifer Stalzer of MasterCard talked about the evolution of their corporate newsroom.
Summary: Corporate Communications is currently at the intersection of content and code. In its strategy for building its own corporate newsroom, MasterCard focused on integrating its various social channels, curating content to fuel conversations around context, and creating content with third-party validation. For Mastercard, content creation is never a “one n’ done” process, and MasterCard uses the Percolate Brew to syndicate its content around owned media, bringing new relevancy to dated stock media content.
Matthew Murray of Getty Images showed how brands can co-create with Getty Images. To view please enter your email and password Percolate2013.
Summary: Getty Images now provides brands with a digital, rights-free multimedia library to assist in the content creation process.
Kristin Maverick of The Barbarian Group discussed how Pepsi NEXT and TaskRabbit tested the boundaries of community sampling in their latest campaign.
Summary: To introduce Pepsi NEXT on digital channels, the Barbarian Group partnered with an up-and-coming startup called TaskRabbit, an online marketplace for users to outsource their simple errands and tasks to local trustworthy people. Select contest winners outsourced their errands/tasks for an hour and spent their newfound extra time sampling Pepsi’s new low-sugar product.
Jack Pollock of IPG Media Labs talked about how they’re employees are signals for innovation externally.
Summary: Building an internal community within your own company can be difficult, yet it relies on bringing together technology, content, and audience and avoiding the challenge of diversification. IPG Media Labs consists of 60 thought-leaders across five continents vetting potential media technologies for use at scale.
After a day full of information sharing, Noah concluded with the following threads for the audience to consider: the evolving role of the community manager; the proliferation of new platforms; the diversification of social media presence; how brands are turning user-experiences into user-generated content; and how the industry has moved away from talk of ‘influence’.
Did you attend the event? Let us know your thoughts.
Thanks again to those who attended, presented and our friends, partner and sponsor Tumblr for helping make #SPEAKEASY #CMAD a success. We’re looking forward to doing it again next year and we’ll be post details for the next #SPEAKEASY community manager happy hour soon.
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